Terms & Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.


All content on this site is © Copyright Andrea Martin. All rights reserved. No part of the contents of this website can be reproduced in any form or by any means without prior permission from Andrea Martin.

Custom designs, commissions, created artwork or printed material provided by me may not be re-sold, copied or reproduced without my written agreement.

Commercial use of any designs on this website or custom designs or commissions would require a separate licensing agreement and fee, terms agreed depending on the proposed usage. Please contact me to discuss commercial licensing for any of my designs. Selling the images, either printed or as digital file formats when a commercial licensing agreement has not been agreed is forbidden and would lead to legal action being taken.


The website checkout uses Stripe for processing payments. Payment methods include card payments and other options like Klarna for payments in installments. Note: Stripe decide which payment methods to present to each customer. Some payment methods are only available to customers in specific countries. I have no control over what payment methods are available to each customer.

Payments for custom orders or commissioned work will also be processed via Stripe. An invoice is raised and sent via email to the customer's address.


Prices may change at any time at my discretion. Special offers and sales are for a limited period only.

All prices are shown in GBP and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).

Delivery charges will vary depending on the destination chosen for the delivery address.

I am not VAT registered, so prices do not include VAT.

Refusal of transaction

I may refuse to process a transaction for any reason or refuse service to anyone at any time at my sole discretion. I will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.


If you are not completely satisfied with a non-personalised item, please return it, in its original packaging and in a resalable condition, within 14 days of receipt. I will then send out a replacement or provide a refund, whichever you prefer. Return postage costs will not be refunded, unless the item is faulty.

Items which have been personalised are non-returnable, so please be careful whilst filling in any personalisation details or request a proof, to check for any mistakes prior to manufacture. In the unlikely event that a mistake is made on my part, I will replace or refund the item and cover the return postage costs.


Delivery costs are as cheap as I can make them, they accurately reflect the postage charges and packaging costs that I incur. Each product page will show the basic delivery cost for delivering a single unit to Mainland UK address. In the shopping basket page, the delivery cost for the entire order is shown. Please see the delivery page for more information.

Some products qualify for free delivery to mainland UK addresses. When your order qualifies for free delivery, it will be clearly displayed in the shopping basket. This offer may be withdrawn at any time. Please check the shopping basket for the accurate delivery costs at the time of ordering.

All items are sent by Royal Mail or by courier to the delivery address specified on the order. I may send items by other delivery service providers from time to time in order to keep delivery costs as low as possible.

I send out orders every other working day so I will dispatch your order within two days. Most items are sent out by Royal Mail first class so usually arrive 1-3 working days after dispatch. Large orders or framed prints are sent by courier and take 3-5 days to arrive once dispatched. These times are not guaranteed. If you need it sooner, you may choose express delivery in the shopping basket for an additional fee. Please contact me if you require faster delivery. If I encounter any delays manufacturing your order, I will let you know immediately.

All items are packaged carefully before posting. Framed prints are securely wrapped in thick bubble wrap to ensure the frame arrives in perfect condition.

I will not be liable to you or any third party if your order is lost or delayed in the post. I cannot accept responsibility for items lost or delayed due to incorrect delivery address information being supplied by you. Please note, once parcels are dispatched, the company (e.g. Royal Mail or a Courier) delivering your order is responsible for its safe delivery. When you receive your order, you must check the items carefully before signing for them, if anything is damaged or missing, inform the delivery driver (or postal worker) before they leave so they can make a note of it on their paperwork.

If your order is undelivered or damaged, you must contact me straight away. I will follow the procedure outlined by the delivery company to claim form for the lost or damaged goods. A replacement or refund of lost or damaged items can be delayed if you don’t contact me. I will resolve delivery issues as soon as possible once I am made aware of any lost or damaged items. Proof of postage can be provided for most items on request.

International orders

If you order items from my website for delivery outside the UK, the items may be subject to import duties and taxes when the delivery reaches its destination. You will be responsible for payment of any such import duties and taxes. Please note that I have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Personalised Products

There is no option to request a proof when ordering, but you are welcome to do so via email immdeiately after placing your order. I don’t provide proofs automatically so customers can receive their order more quickly. I would recommend requesting a proof especially if personalised text may not fit in the design easily.

If your personalised product is received with errors, I cannot accept responsibility for information entered incorrectly. If you did enter information incorrectly, please contact me, I may at my discretion re-print it for free but charge you postage.

When I feel it is necessary, I may send a proof even if you don’t request it. This might be, for example, when the entered information does not fit into the space in the design or I suspect the information is incorrect.

How to avoid delays when requesting a proof

If you request a proof I can’t print your personalised product until you agree it has no errors. If you don’t respond to my email, your order will be delayed. I will continue to email you until I receive a reply stating you are happy that the information entered when ordering is correct. It is your responsibility to enter your email address correctly and that you can receive email from that address. You must also check your spam/junk email folders for any email from me.

If I send you a proof, when you didn’t ask for it

When I send a proof via email, without you asking for it, I will wait two days for a reply. If you don’t reply within two days I will send a further email the day before I print it and dispatch it. If you don’t respond I will just send out the item. Personalised products cannot be refunded as they cannot be re-sold.

Product reviews

I would like to encourage you to post reviews and comments on my website. I will display these reviews and comments so long as the content is not obscene, abusive, illegal, invades privacy, infringes copyright, or causes any injury to third parties. I reserve the right to remove or edit any content as I feel necessary.

By posting a review, asking a question or commenting on my website;

  • You grant a worldwide, irrevocable, perpetual license to Andrea Martin to feature any or all of the submitted content in any of my publications, websites and/or in any promotional materials.
  • That the content is original, and does not contravene the above guidelines.
  • It is agreed that you are solely responsible for the content of your submission.
  • By submitting your email address in connection with your review, question or comments, you agree that I may use your email address to contact you regarding your comments.